Returns & Warranty

RETURN POLICY

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of delivery. Returns will be refunded in the original method of payment.

Due to the large size of the Dune Loungers, return fees are $150 per Chair and $50 per Ottoman. All other products have a return fee equal to 10% of the product price paid, as long as the original packaging is intact. We will deduct this fee when refunding your credit card. The return fees are used to cover return shipping, packaging, and fulfillment fees.

To start a return, you can contact us at support@palermo.house. We will send you a return shipping label, as well as instructions on how and where to send your package. 

Hawaii return fees are doubled and will be used to cover return shipping costs, packaging, and fulfillment. Shipping fees paid by customers will not be refunded.

DAMAGES AND ISSUES

If we've sent you a defective or damaged item or if you receive the wrong item, email us at support@palermo.house so that we can evaluate the issue and make it right.

For carrier delivery failures or return to sender issues, we will send a replacement order but the order will not be eligible for returns or exchanges. 

FREE EXCHANGES

If you decide that the fabric or color you got isn't quite what you wanted, we offer a one-time free exchange for an item of equal or lesser value within 30 days of purchase with original packaging. Get in contact with us to begin an exchange.

WARRANTY

We stand by Dune Lounger chairs and ottomans with a free one-year warranty that covers defects in materials and workmanship, starting on the date of delivery. Our Dune Lounger warranty covers in rips in seams, covers, or inner liners. The warranty does not cover any natural material discoloration, compression of EPS fill, or any other natural wear and tear of materials. There are no fees to repair, replace, or return an item that's covered by our warranty.

Note: for the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The one-year warranty is only valid on products purchased directly from Palermo House.